Reports and key documents

Our year in numbers: 2021-2022

How we helped

• 1000 clients supported
• 1145+ hours of one-to-one therapy
• 500 hours of groups and activities
• 350+ support calls provided
• 1800+ volunteer hours
• 157% increase in requests for counselling (compared with previous year)
• 90+ people trained in Suicide Prevention, Crisis Handling and Mental Health First Aid

Quality

• 84% of clients receiving therapy reported improved wellbeing

How people found us

• Changes Website – 42%
• CWIC / Mental Health Line – 12%
• Word of Mouth – 8%
• GP/ Statutory Professional – 18%
• Previous contact with Changes – 4%
• Link Worker Service – 2%
• Other -14%

Where Participants Live

• Dunbar and East Linton – 11%
• Fa’side – 16%
• Haddington and Lammermuir – 9%
• Musselburgh – 31%
• North Berwick Coastal – 9%
• Preston Seton Gosford – 19%
• Unknown – 5%

Our year in numbers: 2020-2021

How we helped

• 800+ clients supported
• 173 attended one-to-one therapy
• 2000+ volunteer hours
• 15 hours Crisis Handling Awareness Training
• 108 hours of groups
• 101 hours of Healthy Living sessions

Quality

• 84% rated their experience as exceptional or very good
• 80 would recommend Changes

How people found us

• Health professional – 48%
• Changes website – 18%
• Other – 35%

Where we helped

• Musselburgh – 22 %
• Prestonpans – 9%
• Tranent – 20%
• Dunbar – 11%
• Haddington – 9%
• Other – 29%